Cookies Policy

Introduction

This Policy explains what cookies are and how we use them.  It includes details of the types of Cookies we set, the information we collect when using them and how that information is used.

You can learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Use of cookies can change over time or when a new service or function is added to our website.  To ensure that this policy remains up to date, we regularly carry out ‘cookie audits’ and update our list of cookies accordingly.

This policy was last updated on 16th September 2021.

About cookies

Cookies are small text files which are stored on your browser when you visit a website. They can often serve crucial functions and help us to keep our website secure and to function properly which helps us to provide you with a better experience. They can also help us to analyse how the website performs, what works and where we can make improvements.

How we use cookies

We use Strictly Necessary, Performance, Analytics and Advertising cookies.  These are used to understand how the website performs, how you interact with it, and helps us to provide you with a better, faster and improved experience.

Social Media and External Links – where you click on any external links or find is via social media platforms, we also have no control over those websites and the cookies they set, so please bear in mind that you should set your preferences in line with their own policies and cookie controls separately.

How to Manage Cookies – When you visit our site you will be asked if you want to accept cookies.  You can continue to use the site without accepting these and any non-necessary cookies will not load onto your browser.

No matter what cookie control is in place, or if you simply change your mind you can also adjust your own browser to delete or block cookies from any site you visit.  To learn more about how to manage your browser cookie settings please see www.allaboutcookies.org

Contact us

This website is owned and operated by Rubber Duckiee Limited.

If you have any questions please contact using the following information:

BY EMAIL

Via our contact page.

BY TELEPHONE

0800 612 6614

BY POST

8 St Thomas Street, London, SE1 9RS

Copyright Notice

Ownership of copyright

We own the copyright in:

  • this website; and
  • the material on this website (including, without limitation, the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website).

Copyright licence

We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to:

  • view this website and the material on this website on a computer or mobile device via a web browser;
  • copy and store this website and the material on this website in your web browser cache memory; and
    print pages from this website for your own personal and non-commercial use.
  • We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

Data mining

The automated and/or systematic collection of data from this website is prohibited.

Permissions

You may request permission to use the copyright materials on this website by writing to us using the information on our contact page.

Enforcement of copyright

We take the protection of our copyright very seriously.

If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by to us in writing using the details on our contact page.

Infringing material

If you become aware of any material on our website that you believe infringes your or any other person’s copyright, please report this in writing using the details on our contact page.

Privacy Policy

Rubber Duckiee Ltd takes your data privacy seriously. In order to provide you with our services we collect and use personal data which means that we are a ‘Data Controller’ and we are responsible for and committed to complying with Data Protection Laws and the UK General Data Protection Regulations (UK GDPR) and any subsequent regulation.

In this Privacy Notice, we want to inform you about what information we collect, how we use it and what rights individuals have in relation to the collection and processing of their personal data.

Whose personal data do we collect and process?

In the course of our business, we generally process information about our clients, suppliers, professional advisors or individuals making enquiries about our services.

We do not offer our services or process data related to Children.

What personal data does Rubber Duckiee Ltd collect and process?

We collect the following types of data:

  • General contact details such as, Name, Address, email address, Telephone number
  • Business Details and Role of the person whose information we are processing
  • Details of Goods and Services provided to you
  • General communications between you and us
  • Financial Details – such as credit history or payment or bank details
  • Information obtained through our use of cookies (please see our Cookie Policy)
  • Your marketing preferences

Special Categories of Personal Data that we collect:

We do not collect or hold special categories of personal data.

How we collect your information

In most cases we collect your data directly from you. We collect data and process it when you:

  • Complete an online ‘contact us’ form
  • Provide information during a meeting on site or virtual
  • Speak to us on the telephone to discuss or use our services
  • When you sign up to our newsletter
  • Email or write to us to enquire about or use our services
  • We also receive your data indirectly from the following sources:
    • Social Media Sites including LinkedIn
    • Public sources – demographic data, Market Research
    • Credit Agencies and publicly available company data
    • Or if you are an individual who has been nominated as a contact, your employer may provide your contact details to discuss services or arrange access to locations.
    • Where we are provided with your contact details by a potential employee or supplier as a reference or emergency contact point

Please Remember: Where you provide any of this information relating to or on behalf of another individual such as a nominated deliver contact, you must remember to ensure that you have the consent of the individual and provide them with a copy of or access to this Privacy Notice.

Why we do we collect your information?

Where we collect and process personal data, we must identify both the purpose and our legal basis for doing this. There are 6 possible legal bases for us to do that which are:

Consent – where we have consent from you to the processing of your personal data for one or more specific purpose

Contract – where the processing is necessary for the performance of a contract or a potential contract of service with you.

Legal Obligation – The processing is necessary for compliance with our legal obligations.

Vital Interests – Where the processing is necessary in order to protect the vital interests of the data subject or another natural person

Public Interest – Where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Legitimate Interests – Where the processing is necessary for the purposes of the legitimate interests pursued by us, except where those interests are overridden by your interests or fundamental rights and freedoms.

Our various reasons and legal basis for the information we collect, and process is detailed below:

Why We process your data (our purpose) Our Lawful Basis
To understand your requirements prior to entering into a contract of service with you The processing is necessary for the performance of an anticipated Contract
To understand your requirements to ensure that any contract of service meets your needs The processing is necessary for the performance of a Contract with you
To fulfil our contract with you and provide you with the agreed services therein The processing is necessary for the performance of our Contract with you
To manage our business operations and comply with any internal policies and procedures It is in our legitimate interests to use your personal information to ensure that we provide and adapt our services
To notify you about updates and changes to our business or servie It is in our Legitimate Interests to use your personal information to keep you informed about any changes that may affect you
For Email Marketing of similar services to existing customers It is in our legitimate interests to use your personal information for marketing purposes where the services being marketed are relevant to you.
For electronic Marketing of services to potential new customers at incorporated companies It is in our Legitimate Interests to use personal business email addresses for marketing purposes to incorporated firms where we can support individual’s rights
For electronic Marketing of services to potential new individual customers or sole traders We rely on Consent for direct marketing to individuals or sole traders who are potential new customers
To comply with our legal obligations, law enforcement, court and regulatory bodies requirements To comply with our Legal Obligations
To identify and prevent fraud It is in our Legitimate Interests to act as a responsible business

Where we rely on your consent you have the right to withdraw this consent at any time by contacting us.

Legitimate Interests – Where the processing of personal data is based on our Legitimate Interests, it is to deliver and improve on our service and security and maintain accurate records.  It is also in an aim to prevent fraud or illegal activity in favour of the wellbeing of our customers, shareholders and our employees.

Direct Marketing

We may send you details of similar services to those you have enquired about or purchased from us previously.   You can opt out of receiving this information from us at any time by contacting us at the above address or clicking ‘unsubscribe’ on any messages you may receive.

We will never share or sell your information to any other party for marketing purposes.

You will always have the right to object to any direct marketing from us.  Please contact us using the details at the beginning of this notice to do so at any time.

Who we share your information with?

From time to time we may share your personal information with the following third parties for the purposes set out above:

  • Our Accountant or Payment Service Providers
  • Regulators and Governing bodies, Lawyers and other Professional Services
  • Software and Cloud storage providers who act as Data Processors on our behalf
  • Marketing Software and Consultants (for example when you sign up to our newsletter)
  • Fraud detection Agencies
  • Police and Law Enforcement agencies where reasonably necessary for the prevention or detection of crime
  • Selected Third Parties in connection with any future sale, transfer or disposal of our business

 International data transfers

With today’s modern technology, some recipients of your personal data can be located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country.  When transferring personal data to such recipients, we ensure that there are appropriate safeguards in place.

We can use software processors and platforms which can share data outside of the UK.  We always review our providers to ensure that additional safeguards are in place including Adequacy decisions and where relevant Standard (or Model) Contract Clauses.

Automated decision-making or Profiling

We do not process personal data for automated decision making or profiling

How Long do we keep personal data for?

We will retain personal data in accordance with legal and regulatory requirements and for no longer than is necessary to fulfil the purposes set out in this privacy policy.  We maintain and review a detailed retention policy which documents how long we will hold different types of data.  The time period will depend on the purpose for which we collected the information and is never on an indefinite basis.  Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for tax, accounting or auditing purposes).

The following details the criteria used to establish the retention period set out within our policy.

Where it is still necessary for the provision of our Services

This includes the duration of any contract for services we have with you and for a period of 36 months after the end of any contract with a view to maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records.  Most of our retention periods are determined on the basis of this general rule.

Where required by Statutory, contractual or other similar obligations

Corresponding storage obligations may arise, for example, from laws or regulation.  It may also be necessary to store personal data regarding pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.

Data security

We aim to protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration.

We store customer records in cloud-based services and data centres which have controlled and restricted access.  We operate records management and Information security policies which include detail on our physical security, cloud storage security monitoring, access control and password security measures.  We also maintain and use anti-virus and malware software and firewalls.

Our role as a Data Processor

Where we host or manage website data and forms, design and storage on a client’s behalf, we act a Data Processor.  In these circumstances, our client is the ‘Data Controller’ in relation any personal data that they collect, store or process using these services.

As such we ensure that we have a Data Processor Agreement in place to ensure that the obligations under GDPR are met and understood by all parties.  A copy of our Data Processor Agreement is available on request,

Your Rights as a data subject

As a data subject, you have rights in relation to your personal data.  These are:

Access – You have the right to request details of personal information held or processed and to copies of this data.  We do not usually charge for this service.

Rectification – You have the right to request that any information be updated or corrected that you believe is inaccurate or to complete any information that you believe is incomplete.

Erasure – In some cases, you have the right to request that we erase your personal information

Processing – You have the right to request that we restrict the processing of your personal data under certain circumstances

Object to Processing – In some cases, you have the right to object to our processing of your data.

Data Portability – You can also have the right to request that we transfer the data that we have collected to another organisation or directly to you.

You also have the Right to Withdraw Consent where you have previously provided this at any time.

To exercise any of these rights, or if you have a complaint please contact us using the details at the beginning of this notice.  We aim to resolve any complaints quickly and directly with you, however if you do remain unhappy, you also have the right to complain to the Supervisory Authority.

Where you wish to report a complaint in relation to your personal data or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at:

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Online: https://ico.org.uk/global/contact-us/

Helpline: 0303 123 1113

 Contractual Obligations and Consequences

In some circumstances, the provision of personal data is partly required by law (for example, tax regulations, employment and legal obligations) or can also result from contractual provisions.  This means that it may sometimes be necessary to conclude or fulfil a contract, that the personal data be provided.  In those circumstances where the data is not provided or where certain rights are exercised, (Erasure, Object) there is a possible consequence that the contract could not be fulfilled or concluded and may be cancelled.

Cookies & similar technologies

When you visit our Website, we use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalised advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you visit or use the Website.   For full information on our use of cookies and how to manage them, please see our Cookie Policy

To learn more about how to manage your browser cookie settings in general please see www.allaboutcookies.org

External Links

When clicking on external links via our website, or finding us via external sources or social media platforms, you are visiting or redirected to the domain of those websites.  We have no control over the privacy settings on these websites and the cookies they set, so please bear in mind that you should set your preferences in line with their own privacy policies and cookie controls separately.

Rubber Duckiee Ltd keep our Privacy Notice under regular review.  This Privacy Notice was last updated on 17th August 2021.

Contact us

Rubber Duckiee Ltd
8 Thomas Street, London, SE1 9RS

Email: [email protected]

Tel: 0800 612 6614

If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact using the above details.

Terms of Use

Introduction

These terms of use govern your use of our website; by using our website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy.

Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with / you generate a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the password is kept confidential.

You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.

You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

You must not use any other person’s user ID and password to access our website, unless you have that person’s express permission to do so.

We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.

User content

In these terms of use, “your content” means material (including, without limitation, text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.

You warrant and represent that your content will comply with these terms of use.

Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

Entire agreement

Subject to the first paragraph of Limitations and exclusions of liability, these terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of our website.

Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Contact us

This website is owned and operated by Rubber Duckiee Limited.

If you have any questions about our Terms of Use, please contact us:

BY EMAIL

Via our contact page.

BY TELEPHONE

0800 612 6614

BY POST

West Wing, 25 Lavington Street, London, SE1 0NZ

Get in touch with us today

0800 612 6614

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